Privacy Policy
Totally Frameless Pty Ltd
ABN: 83 167 584 796
Effective Date: 01/01/2020
Last Updated: 12/09/2025
1. Introduction
Totally Frameless Pty Ltd (“we”, “us”, “our” or “Totally Frameless”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and this policy explains how we comply with these requirements.
2. About Our Business
Totally Frameless Pty Ltd specialises in quoting, providing and installing frameless glass panels for a wide range of residential needs including:
- Frameless glass pool fencing
- Kitchen splashbacks
- Mirrors
- Shower screens
3. What Personal Information We Collect
We collect the following types of personal information from you:
Information You Provide Directly:
- Contact Details: Name, email address, phone number
- Location Information: Suburb or address details
- Project Information: Description of your glass panel requirements
- Visual Materials: Photos or plans of your pool, house, or project (when uploaded through our contact form)
Information Collected Automatically:
- Website Usage Data: IP address, browser type, pages visited, time spent on site
- Cookies: Small data files that help improve your website experience
4. How We Collect Personal Information
We collect your personal information through:
- Contact Forms: Information submitted through our website contact forms
- Direct Communication: Phone calls, text messages, and emails you send to us
- Website Interactions: Automatic collection through cookies and analytics tools
5. Why We Collect Personal Information
We collect your personal information to:
- Provide accurate quotes for your glass panel requirements
- Contact you via phone, text message, or email regarding your inquiry
- Schedule and coordinate installation services
- Improve our website and services
- Comply with legal obligations
6. How We Use Your Personal Information
Your personal information is used to:
- Assess your project requirements and provide tailored quotes
- Communicate with you about your inquiry and project progress
- Schedule site visits and installations
- Provide customer support and respond to your questions
- Improve our services and website functionality
7. Information Storage and Security
Storage:
- Contact form information is stored securely on our website systems
- We do not maintain email databases for marketing purposes
- Information is retained only as long as necessary for the purposes outlined in this policy
Security:
We implement appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access, use, or disclosure
- Accidental loss or destruction
- Misuse or interference
8. Who We Share Information With
We may share your personal information with:
- Service Providers: Third-party contractors or suppliers involved in your project
- Professional Advisors: Lawyers, accountants, or consultants when necessary
- Government Agencies: When required by law or regulation
- Emergency Situations: To protect health, safety, or legal rights
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
9. Your Rights and Choices
Under Australian privacy law, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request deletion of your personal information in certain circumstances
- Restriction: Request that we limit how we use your personal information
- Complaint: Lodge a complaint about our handling of your personal information
10. Cookies and Website Analytics
Our website may use cookies to:
- Remember your preferences and improve user experience
- Analyse website traffic and usage patterns
- Ensure website security and functionality
You can control cookie settings through your browser, though some website features may not function properly if cookies are disabled.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Including the effective date of changes
- Contacting you directly if required by law
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Totally Frameless Pty Ltd
Email: info@totallyframeless.com.au
Phone: (03) 9308 7001
Address: 6/24 Taryn Drive, Epping VIC 3076
14. Privacy Complaints
If you believe we have not handled your personal information in accordance with this Privacy Policy or Australian privacy law, you can lodge a complaint with us using the contact details above.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
This Privacy Policy was last updated on 12/09/2025 and is effective from 01/01/2020.